Shop Policies

Made to Order

All pieces are made to order, our recommended time frame for your item to be made is 14-21 working days (not inc. weekends or holidays) The next update that you will receive will be a dispatch confirmation email with a tracking number once your item has been shipped. If you still haven’t received an email on the 21st working day please send us an email.

We can not guarantee items to arrive for a specific date unless agreed on before placing an order.

(PLEASE NOTE THAT ALL QUOTED MANUFACTURING TIMELINES ARE FOR GUIDANCE ONLY. DUE TO THE COMPLEX NATURE OF GARMENT MANUFACTURING, OCCASIONAL MINOR DELAYS MAY ARISE, AND  ARE NOT IN BREACH OF THE CONTRACT BETWEEN MILLIE JANE AND THE PURCHASER.)

Returns and Exchanges

We only accept refunds on items that are faulty or not as described within 14 days of receipt.

You are able to exchange your items for a different size or store credit.

Note: Custom garments are not eligible for return or exchange as this is a bespoke to you. This includes altered lengths to our standard regular length. 

To be eligible for a return, your item must be in the same, pristine condition that you received it, unworn or unused, with tags, and in its original packaging. We will not accept items that have been marked due to trying them on.

To start an exchange, you can contact us at hello@milliejane.uk

Shipping

UK -  All UK orders are FREE. Sent with Royal Mail 48

International - International orders are sent with Royal Mail Tracked. Shipping price is £10. International orders can take 7-14 days to arrive after dispatch.

If in the rare event that your order seems to be lost in the post and the tracking isn't updating. Please allow up to 14 days for delivery. After this time period we are able to make a claim with Royal Mail and we will resend your order out to you.

We are not liable for any international customs charges that my incur. 

If you miss the delivery of your parcel and it is returned back to us, you will need to re-purchase shippings costs so we can send it back out to you.

If your package is marked as delivered by the courier but you do not have the item, we are no longer liable and you will have to contact the courier.

Faulty Product

We are so sorry you have received a faulty item. If you could please email hello@milliejane.uk with your order number and photos of your faulty item so we can review it.